Privacy Policy
This policy explains what information Chelora Chemicals collects through chelorachemicals.com, why we collect it, and how we use and protect it.
Written in plain language rather than dense legal text, so you can see exactly what happens to your details when you send us an enquiry, request a quote or sample, or submit your product for listing.
- We only collect what you share through our forms or correspondence — nothing hidden.
- We never sell your personal information to anyone, ever.
- Shared only with trusted logistics, email and hosting partners when needed to serve you.
- You can request access, correction or deletion of your data anytime.
- Applies to
- chelorachemicals.com
- Contact
- source@chelorachemicals.com
Who we are
Chelora Chemicals ("Chelora Chemicals", "we", "us" or "our") supplies industrial chemical intermediates — amines, dye intermediates, agrochemical intermediates, pharmaceutical intermediates and petro & oilfield chemicals — to customers worldwide from India. This policy covers the personal information we collect when you visit chelorachemicals.com or use its enquiry, quote, sample and product-listing forms.
If you have any questions about this policy or how we handle your information, write to us at source@chelorachemicals.com.
Information we collect
We collect information in two ways: what you choose to give us, and what is generated automatically as you browse.
Information you provide to us
- Contact details you submit through our quote, sample, contact and "list your product" forms — name, company name, email address, phone or WhatsApp number, and your city, state or country.
- Business details relevant to your enquiry — the products you're interested in or manufacture, quantities, specifications, destination port, delivery terms and any message or attachment you choose to send us.
- Any correspondence you send us by email, WhatsApp or phone, which we may keep as part of our business records.
Information collected automatically
- Standard log data such as your IP address, browser type, device type, pages visited and the date and time of your visit, collected by our hosting provider and any analytics tools we use.
- Cookies and similar technologies, described in Section 5 below.
Our website forms send your details by email or WhatsApp rather than storing them in a database on our server, so the main record of what you submit is the email or chat thread itself, plus any copy retained by your own email or WhatsApp provider.
How we use your information
We use the information we collect to:
- Respond to your enquiries, quote requests, sample requests and product-listing submissions.
- Prepare quotations, process orders, and arrange documentation, packing and shipping for confirmed orders.
- Communicate with you about your enquiry or order, including by email, phone or WhatsApp.
- Maintain our business records and meet our legal, accounting, export and tax obligations.
- Understand how visitors use our website, so we can improve its content and performance.
- Detect, prevent and address spam, fraud or misuse of our forms.
We do not use your information for automated decision-making that produces legal or similarly significant effects on you.
How we share your information
We do not sell your personal information. We share it only where necessary to run our business:
- Service providers who help us operate — our website host, email provider and, where used, analytics or form-handling tools — under obligations to protect your information.
- Logistics and compliance partners such as freight forwarders, customs agents and carriers, where needed to fulfil a confirmed order.
- Legal and regulatory authorities, where required by law, export control, or to protect our rights, property or safety, or that of others.
- A buyer or successor in the event of a merger, acquisition or sale of business assets, on terms consistent with this policy.
Cookies & tracking technologies
Our website may use cookies and similar technologies to remember your preferences, understand site traffic, and improve performance. These typically fall into the following categories:
| Type | Purpose |
|---|---|
| Essential | Needed for the website to function correctly; cannot be switched off. |
| Analytics | Help us understand how visitors use the site, so we can improve it (e.g. Google Analytics, if enabled). |
| Functional | Remember choices you make, such as a form you were filling in. |
Most browsers let you block or delete cookies through their settings. Doing so may affect how some parts of our website work.
Data retention
We keep enquiry and order-related information for as long as needed to respond to you, fulfil an order, and meet our legal, tax and export documentation obligations — typically for the duration of our business relationship plus the period required by applicable law. We delete or anonymise information we no longer need for these purposes.
Data security
We take reasonable technical and organisational measures to protect the information you share with us against unauthorised access, alteration, disclosure or destruction. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
International data transfers
Chelora Chemicals is based in India, and information you submit may be processed and stored in India or in other countries where our service providers operate. Where we transfer information internationally, we take steps to ensure it continues to be protected in line with this policy.
Your rights
Depending on where you're located, you may have the right to:
- Ask us what personal information we hold about you, and request a copy of it.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete your personal information, subject to our legal and record-keeping obligations.
- Object to, or ask us to restrict, certain uses of your information.
- Withdraw consent, where our use of your information is based on consent.
To exercise any of these rights, email source@chelorachemicals.com. We will respond within a reasonable time and in line with applicable law.
Children's privacy
Our website and services are directed at businesses and professionals, not children. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.
Third-party links
Our website may link to third-party sites, such as WhatsApp or your email provider. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their own privacy policies.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. We encourage you to review this page periodically to stay informed of how we protect your information.
Contact us
If you have questions, concerns or requests relating to this Privacy Policy or how we handle your personal information, please contact us:
- Email: source@chelorachemicals.com
- Phone / WhatsApp: +91 9819 1111 79
Have a question about your data?
Write to our sourcing desk and we'll get back to you.